Maggie Landes

With more than 30 years of experience in the contract furniture industry, Maggie co-founded office.11 with her husband, Larry, in 2007. Today, she is involved in virtually every aspect of an office.11 project, from early programming, space planning and budgeting through furniture specification, procurement, installation and final closeout.

 

Maggie began her career directly out of college in 1995 at a Steelcase dealership in Orange County, California. Starting as an order administrator for the New Business Development team, she quickly learned that clear, accurate communication was fundamental to the success of any project—a principle that has remained at the core of her approach throughout her career.

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Within six months, and at the specific request of a client, Maggie was promoted to Account Manager and given responsibility for a $1 million project for Pacific Bell Video Services. From there, she developed a specialty in corporate account and project management, working with clients including Yum! Brands, Callaway Golf and Biogen Idec.

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At Callaway Golf's Carlsbad headquarters, Maggie led a twelve-person team responsible for Steelcase's first West Coast installation of its Pathways product. The project became a flagship Steelcase installation and was featured in the company's 2000 Annual Report.

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Her work with Yum! Brands further shaped the way Maggie approaches complex projects today. Asked to overhaul the process for the consolidation, expansion and opening of approximately 65 field offices, she developed a protocol that better defined responsibilities, communication and decision-making among the client and its contractors. The resulting program achieved a 95% customer satisfaction rating while reducing costly change orders, specification errors and demands on the client's internal team.

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Since co-founding office.11, Maggie has managed projects ranging from individual office environments to large-scale corporate installations and multi-phase workplace projects, with installations throughout the United States and Mexico. Her understanding of furniture manufacturing, specification and the ordering process allows her to anticipate issues before they become problems, while her experience working alongside architects, designers, contractors, electricians, installers and facilities teams helps keep the many moving parts of a project aligned.

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Maggie's approach remains rooted in the same principle she learned at the beginning of her career: good projects depend on good communication. She believes clients should understand what they are buying, where their project stands and what to expect next. office.11 has grown largely through repeat business and referrals, something Maggie attributes to personal accountability and building relationships that extend well beyond a single project.